Refund and Returns Policy

Refund and Returns Policy – Mark Ryden Bangladesh

At Mark Ryden Bangladesh, we are committed to providing high-quality, original Mark Ryden backpacks, laptop bags, and travel accessories. Your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

To be eligible for a return, please ensure that:

• The product is unused, undamaged, and in its original packaging.
• The return is requested within 7 days of the delivery date.
• The item was purchased directly from markrydenbd.com.
• Proof of purchase (invoice or order confirmation) is provided.

Items Not Eligible for Return

• Products that show signs of use or physical damage
• Custom orders or discounted items marked “Final Sale.”
• Products returned after 7 days of delivery
• Items not purchased from our official website

Exchange Policy

If you received the wrong item, a defective product, or your bag was damaged during delivery, you can request a free replacement or exchange. Contact our support team within 48 hours of receiving the product with clear photos or an unboxing video.

Refund Process

• Refunds will be issued to your original payment method (bKash, Nagad, or Card).
• Processing time: 3–5 business days after we receive and inspect the returned product.
• You will get a confirmation email once your refund is completed.

Return Shipping

• Customers are responsible for return shipping unless the item is defective or damaged.
• We recommend using a trackable courier service to ensure safe return delivery.

How to Initiate a Return

1. Contact us via email or phone with your order number and reason for return.
2. Our support team will review your request and guide you through the process.
3. Carefully pack the item in its original packaging. 4. Ship it to the return address provided by our team.

Shop With Confidence

We stand behind the quality of every Mark Ryden bag we sell. Whether it is a laptop bag, travel backpack, or anti-theft design, we want you to feel confident about your purchase.

Contact Us for Returns & Refunds

If you have any questions or need help, our support team is here for you:

Email: support@markrydenbd.com
Phone: +8801780474598
Address: Jashimuddin Ave, Uttara, Dhaka 1230

Trust Mark Ryden BD

We are dedicated to offering premium customer service, smooth return policies, and 100% original Mark Ryden products. Shop stress-free, knowing you are covered by our transparent refund and return policy.